In order to be able to answer your inquiry quickly and purposefully, we please ask you to select the correct topic for your concern in the contact form and complete all required fields, that are marked *.You may obtain further assistance via our Bergzeit Hotline: +49 (0)8024-902290 Telephone hours: Mon-Fr from 09.00 until 19.00

Contact form

We look forward to hearing from you!

Please select below a point of reference that relates to your query. This will help us process your enquiry quicker by delivering it to the relevant person or department.

  • Product advice: seek advice from our experts for apparel, footwear and equipment to suit your requirements
  • Order: All questions relating to your order, cancellation of, wrong order or order tracking.
  • Returns: Queries or concerns relating to your return goods
  • Repairs: Queries, information and photos regarding repairs
  • My Account: hanges to personal data or having problem logging into your Bergzeit Customer Account
  • Miscellaneous:If your answer cannot be found, use this section to inform us of your query or concern


Answers to many questions and concerns can be found on our Help Center and FAQs page